Susan Thompson provides consulting and facilitation services in the areas of diversity and organization development. She has implemented multiple successful client initiatives as the Managing Director of Global OD Solutions, as a Consultant with Towers Perrin, as a Senior Consultant with The Felicity Group, Ltd., and as a Diversity Specialist with Baxter Healthcare Corporation. In these positions, Ms. Thompson has worked extensively with Fortune 500 clients in a variety of industries. A partial list of clients includes Alliance Capital, Allfirst Bank, AT&T Wireless, AstraZeneca Pharmaceuticals, Baxter Healthcare, Deutsche Bank, Eli Lilly, The Federal Reserve Bank, Ford Motor Company, Joseph E. Seagram & Sons, JPMorganChase, MD Anderson Cancer Center, Mellon Bank, Microsoft, The New York Stock Exchange, Panasonic, Sony Music, Starbucks Coffee Company, Towers Perrin, and Tropicana Beverage Company.

In her diversity assignments, Ms. Thompson has managed large-scale teams, performed organizational audits, facilitated diversity councils, structured people strategy initiatives, certified trainers, designed program content, delivered training, and coached senior leaders. She has also designed and delivered other components of comprehensive organizational development initiatives in the areas of leadership development, team building, mentoring, executive coaching, gender relations, cross-cultural communications, competency development, and human resource reengineering.

Ms. Thompson is a former Operations Manager who held complete P&L responsibility for her regions, including financial services, credit, customer service, transportation, distribution, sales support, and purchasing. She has lived and worked in Detroit, Chicago, Dallas, Washington D.C., Charlotte N.C., New York City, Seattle, and Baltimore. Her international experience includes working with clients in Australia, Austria, Canada, China, England, France, Hungary, Italy, Japan, New Zealand, and Spain, in addition to the year she spent volunteering and living in the Caribbean island chain and Venezuela.

Ms. Thompson holds a BA in English and Psychology from Michigan State University, where she was recognized with an “Outstanding Liberal Arts Graduate” award. She has also completed additional graduate level coursework in Change Management, Human Resources, Diversity, and Organizational Development, including certification in the Myers-Briggs Type Indicator. She is a member of the Society for Human Resource Management, The Diversity Leadership Forum, and the American Society for Training and Development, as well as other regional professional organizations. Ms. Thompson holds valuable operational experience in corporate restructuring and its impact on workforce productivity, as well as in understanding and managing diverse workforces in differing geographical, economic, and social realities.